When a product is purchased, the Customer has the option to repudiate the contract without specifying any reasons for a period of 14 business days. This period starts on the day the product is received by or on behalf of the Customer.
If the customer finds the product being damaged or if it doesn’t meet the actual order requirement, New Saravanas Jewellers Pvt Ltd should be informed at the point of collection of the delivery via a telephone call.
Please ensure that the item is returned in new and re-saleable condition with the original purchase bill and delivery note.
Once the return is processed and the resalable condition is established by New Saravanas Jewellers Pvt Ltd, the purchasing card will be credited for the merchandise amount only.
Products returned after the above stipulated dates will be considered as old gold and will be repurchased based on the prevailing old gold purchase rates.